Terms and Conditions

This website is owned and operated by Barking and Dagenham Youth Zone, T/A Future.

Registered Office:

Future Youth Zone,
201-225 Porters Avenue,
Dagenham, Essex,
RM9 5YX

By accessing this website you agree to be bound by these terms and conditions, which Barking and Dagenham Youth Zone, T/A Future may modify or revise at any time by updating this page. You will be bound by any such modifications or revisions from the time that they are placed on this website.

Contact for Transactional Queries:

For information regarding payments made on Barking and Dagenham Youth Zone, T/A Future website or an existing booking, please contact the Youth Zone on the details below;
Barking and Dagenham Youth Zone, T/A Future
Future Youth Zone,
201-225 Porters Avenue,
Dagenham, Essex,
RM9 5YX

Eligibility

Membership is open to young people aged 8 – 19 and up to 25 if they have a disability or additional needs. If you are not sure if the young person is eligible to join, please contact the Youth Zone.
In the event that the young person is not eligible, membership will be revoked and any membership payment may be refunded.

Refunds/Cancellations

Refunds for membership payments are not available after the membership has been activated by the young person attending the Youth Zone for a session.
You can cancel a membership payment before it is activated by contacting the Youth Zone to request a refund.

Refunds for booking payments are not available. Please check your availability carefully before proceeding with booking payments.

Compliance with the Law

By using this site you agree to comply with all applicable laws, statutes and regulations concerning your use of our services and this site.

Links to Other Sites

To assist you we will sometimes provide links outside our website to other sites which may be related to the topic or information you are looking for.

These links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.

Availability of our Site

Whilst we will use all reasonable endeavours to make this site and our services available to you, we cannot guarantee that it will operate continuously or without interruptions.

Privacy Policy

We take your privacy seriously, for more information on how we may process your data please read our Privacy Policy at https://www.futureyouthzone.org/privacy-policy/

Complaints

If you are not satisfied, please contact us to find a solution. We will aim to respond within 7 days.

If you have a complaint about our services, please contact the Head of Youth Work by phone on 0203 9416722 or by email using our reception@futureyouthzone.org email address. If you are uncomfortable directing your complaint to our Youth Work team please contact our Chief Operating Officer by phone 020 7351 4948 or you can email using our enquiries@futureyouthzone.org email address.  Alternatively you can write to us at Future Youth Zone, 201-225 Porters Avenue, Dagenham, RM9 5YX.  If you are unable to complete a written letter, then a volunteer or member of staff can assist to do this.

If you have a complaint related to fundraising please contact our Head of Fundraising by phone on 0203 9416722 or by email using our fundraising@futureyouthzone.org email address. If you are uncomfortable directing your complaint to our Fundraising team please contact our Chief Operating Officer by phone 020 7351 4948 or you can email using our enquiries@futureyouthzone.org email address.  Alternatively you can write to us at Future Youth Zone, 201-225 Porters Avenue, Dagenham, RM9 5YX.

Regular Supporter (Monthly Donations) Terms and Conditions

Supporters’ Scheme – Terms and Conditions

These terms and conditions govern the relationship between you (the donor) and us (Barking and Dagenham Youth Zone, trading as Future Youth Zone, company number 10236576, registered charity number 1172247 “Future Youth Zone”, “us”, “we”)) in relation to your participation in our supporters’ scheme for ongoing donors (the “Supporters’ Scheme).

By confirming on the website that you wish to sign up for the Supporters’ Scheme you agree to be bound by these terms and conditions (as amended from time to time) until such time as you cease your participation in the Supporters’ Scheme.

1. Donations

You, as a participant in the Supporters’ Scheme, agree to make monthly donations to us. We will use these donations at our discretion but always within our stated charitable objectives of helping young people through their leisure activities in order that their conditions in life may improve.

All donations via the Supporters’ Scheme shall be paid via Continuous Authority transactions on debit or credit card, which will be processed via our payment services providers, Sage Pay. By confirming that you wish to participate in the Supporters’ Scheme you authorise Sage Pay (or such other payment services provider as we may use from time to time) to request funds from your debit or credit card (the details of which you will provide at the time of requesting to join the Supporters’ Scheme) via repeat payment every month.

2. Gift Aid

When you donate to us through our Supporters’ Scheme and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, we can reclaim Gift Aid.

It is your responsibility to determine whether you qualify for Gift Aid and we are not able to provide any form of legal, financial or taxation advice in this regard.

Further information on Gift Aid can be found at https://www.gov.uk/claim-gift-aid

3. The Benefits

As a donor, you will have access to:

(a) contact from Future Youth Zone thanking you for your support, which will be sent to the email address you provide when signing up for the Supporters’ Scheme;

(b) regular newsletters from the Future Youth Zone informing you of what we’re up to and how your donations are supporting us to further our objectives (although you will be free to opt out of receiving these newsletters at any time); and

(c) invitations to selected events and activities operated by us as well as those operated by third parties to raise funds or awareness for Future Youth Zone.

4. Changes to Donations

You can request to change the amount or payment date for your donations by contacting us directly, using the contact us form.

We will endeavour to enact any changes to your donations requested by you as soon as possible. However, we may not always be able to change or cancel a donation before a further payment is claimed at the previous amount or on the previous date.

You will, at all times, have the right to opt-out of receiving newsletters, updates and other correspondence sent to you as part of your Supporters’ Scheme participation. For further information regarding this please see our privacy policy.

5. Cancellation

If you wish to cancel your participation of the Supporters’ Scheme please contact us to cancel future Continuous Authority transactions to us by email or telephone.

We will endeavour to cancel your membership as soon as reasonably possible but if the cancellation is requested shortly before an upcoming payment date, it may not be actioned until after that payment has been taken. In such circumstances, your cancellation will take effect from the next payment date.

6. Refunds

As a registered Charity, we are subject to regulation by the Charities Commission for England and Wales under The Charities Act 2011. As a rule, Charities are not permitted to refund any donations. However there may be exceptional circumstances. If you have any other concerns regarding your donation or a potential donation, please do contact us using the contact us form.

7. General

This contract is between you and us. No other person shall have any rights to enforce any of its terms. All personal information that you provide to us from time to time will be collected, managed and processed in accordance with our Privacy Policy. For further details please visit our Privacy Policy page.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and you can only bring legal proceedings in respect of the products in the English courts.